First Selectman Responds To Trumbull Stop & Shop Improvement Petition

March 16, 2024 0 By JohnValbyNation

TRUMBULL, CT — First Selectman Vicki Tesoro said Friday despite a petition circulated by residents calling for improvements at a Stop and Shop grocery store in Trumbull, a renovation of the store is “not in the near future.”

In an email sent to Patch, Tesoro said she believed the Stop and Shop store on Quality Street was important to the Trumbull community.

Tesoro said she recently spoke to corporate representatives for Stop and Shop about residents’ concerns over current conditions at the Trumbull store.

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A petition, titled “Enhance Equipment and Conditions at Stop & Shop Trumbull CT,” was launched earlier this month on by town resident Susan O’Shea and has garnered over 480 signatures as of Friday evening.

The petition claims the Trumbull store’s refrigeration units “often malfunction leading to spoilage of fresh produce, produce and meats are routinely expired” and the store’s “general cleanliness and maintenance leave much to be desired.”

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Tesoro said she spoke about these complaints with Stop and Shop representatives and shared her concerns gathered from her own shopping experience at the Trumbull store.

“Our conversation focused on how things need to improve,” Tesoro said. “I asked about a renovation plan for this store. I was told we are on the list to be renovated, but not in the near future.”

Tesoro said they also spoke about the present condition of the store, the quality and freshness of certain food items such as produce, equipment concerns and other issues.

“When our discussion concluded I was told they will review their plans and possibly move Trumbull forward in the renovation schedule,” Tesoro said. “In the meantime, they’re going to look to remediate some of the issues we discussed right away.”

She also noted she planned to follow up with Stop and Shop so they can work together to create a better shopping experience in Trumbull.

In a statement sent to Patch on Wednesday, Stop and Shop spokesperson Jennifer Brogan said the grocery chain was grateful to have served as Trumbull’s neighborhood grocer since opening there in 1979 and appreciated residents reaching out to share their feedback.

“While our Trumbull location is not currently scheduled for a remodel in 2024, we’ve continued to make improvements to the customer experience in recent years,” Brogan said, “including the addition of online pickup and the “flashfood” program to help reduce our environmental footprint.”

See also: Petition Calls For Improvements At Trumbull Stop & Shop Store

Brogan noted the safety and quality of Stop and Shop’s products is something the company takes very seriously.

“We have check points throughout the day to ensure proper storage temperatures are met,” Brogan said, “and we continuously monitor our systems and products from both a quality and safety standpoint.”

Brogan also noted the company stands by its commitment to quality with its freshness guarantee.

“If any perishable product purchased in our meat, seafood, produce, dairy, bakery, floral, or deli department does not meet a customer’s standards for freshness and quality,” Brogan said, “they can return the item and will receive double their money back.”

In her petition’s description, O’Shea said she was “deeply concerned” about the current state of her town’s “primary local grocery store,” located at 100 Quality Street.

“This is not just a commercial establishment,” the petition reads, “it’s an integral part of our daily lives. However, the equipment and overall conditions at this store are far from satisfactory.”

The petition calls for Stop and Shop management or the grocery chain’s headquarters to take immediate action.

“We request them to upgrade their equipment and improve overall conditions for a better shopping experience for all residents,” the petition reads.

As of Friday night, the petition has accumulated a total of 488 signatures toward a goal of 500 signatures.

The petition can be read in full on

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