DGCA Orders Probe After Passenger Opened Emergency Door Of IndiGo Chennai Flight In December
The Directorate General of Civil Aviation (DGCA) has ordered a probe into an onboard incident that happened on an IndiGo flight in December, that was not reported to the aviation regulator previously.
The DGCA has launched a probe into the matter and has sought a report from the airline. “We are looking into the matter,” said a senior DGCA official.
Flight took off after pressurisation check
The incident happened on an IndiGo 6E flight 6E-7339 from Chennai to Tiruchirappalli on December 10, 2022.
A passenger who was seated at the emergency gate opened it while the flight was still at Chennai airport.
The flight took off after pressurisation checks soon after.
“The incident created panic among passengers and the flight took off after a safety check,” said the DGCA official.
Not reported to the DGCA
“A passenger travelling on Flight 6E 7339 from Chennai to Tiruchirapalli on Dec 10, 2022, accidentally opened the emergency exit during the boarding process. The passenger immediately apologised for their action. As per SOPs, the incident was logged and the aircraft underwent mandatory engineering checks, which led to a delay in the flight’s departure,” IndiGo told Indiatimes in a statement.
Unruly passengers become headache for airlines
This comes at a time when there is an increase in scrutiny over the failure of airlines and crew to report onboard incidents to the authorities.
Recently two such unreported cases had surfaced, involving Air India crew, where they failed to report unruly behaviour by passengers.
Peeing incidents on Air India
In the first incident a drunk passenger, identified as Shankar Mishra urinated on his co-passenger, an elderly woman from Karnataka.
The incident that happened on November 26 on an Air India flight from New York to Delhi was not reported to the DGCA and came to light only after the woman wrote to Tata Group chairman N Chandrasekaran in a month later.
DGCA had said that the conduct of Air India in the case was unprofessional and has led to a systemic failure.
Following the controversy, Air India also confirmed yet another peeing incident on a flight from Paris to Delhi on December 6, 2022.
Air India said that the accused passenger was taken into custody by CISF personnel and he tendered a written apology.
Sensitise crew: DGCA
Taking note of instances of unruly behaviour of air passengers where pilots and cabin crew members have failed to take appropriate actions, DGCA recently asked Head of operations of the airlines to sensitise pilots, cabin crew and Director-in-flight Services of their respective airlines on the topic of handling of unruly passengers through appropriate means.
DGCA noticed a few incidents of unruly behavior and inappropriate conduct by the passengers on board the aircraft during flight, wherein it is observed that post holders, pilots and cabin crew members have failed to take appropriate actions.
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